Since AI previous fleet continues to be a couple of years away from getting revamped, the Tatas have determined to retain the Vistara expertise for passengers for some until at the least cabins of slender physique AI planes improves.So until about mid 2025, passengers who booked Vistara flights will get the identical planes and crew. Vistara flight numbers, say UK 711) shall be modified to AI2-711. The large physique fleet is about two years away from getting revamped.
“Lounge entry and particular/unique providers bought with Vistara reserving is probably not legitimate if the flight is operated by Air India (for journey Nov 12, 2024 onwards). Nevertheless, Vistara will course of the refund for these extra providers, wherever relevant,” the airline mentioned in a press release.
Confirm Reserving Particulars:
Following the merger, all Vistara flights scheduled post-Nov 12 shall be operated by Air India. “Thus, it’s essential to examine the reserving standing to grasp any adjustments that will have occurred. Clients can confirm their reserving on the Air India web site or via the cellular app by coming into their PNR quantity and final title. This step will maintain them knowledgeable about their flight standing and any schedule or plane changes. On the day of journey, clients might want to check-in on the Air India counter on the respective airports,” Vistara mentioned in a press release.
For bookings made via a journey agent, clients can contact the Air India Name Centre or handle their bookings via the Air India web site or cellular app.
PNR and E-ticket Adjustments: “
All PNRs will stay the identical submit the migration, nonetheless, the unique Vistara ticket shall be changed with a brand new ticket issued by Air India which could have a special e-ticket quantity. Clients are suggested to keep up data of each, the previous in addition to new ticket particulars, to resolve any discrepancies throughout journey.”
Keep Knowledgeable About Flight Operations:
“Put up-merger, flight timings ought to stay constant. Nevertheless, if adjustments happen, the Air India customer support staff will notify clients by e mail and SMS. All efforts shall be made by the devoted groups throughout each airways to make sure a seamless transition for all clients. Clients are suggested to additionally examine the flight standing on the Air India web site.”
Evaluate
: “Clients who had already bought extra baggage with their Vistara reserving shall be transferred to the brand new Air India flight (for journey November 12, 2024 onwards, topic to regulatory approvals). Clients are suggested to protect any receipts or documentation associated to extra baggage purchases, for a smoother airport expertise.”
Rescheduling and Cancellations: “
If clients have to reschedule or cancel their flight, the method and costs will rely upon which airline is working the flight the respective insurance policies shall be relevant. Clients can contact the respective buyer care groups for help.”