Optimum prospects within the Metro New York space skilled a major service outage that started round 8 pm (native time) on Monday. Hundreds of customers reported points with their web connection, significantly struggling to connect with Wi-Fi. In keeping with DownDetector.com, over 9,700 customers reported service disruptions by 9 pm, with a majority—56%—experiencing points with landline web.
Moreover, round 25% of prospects reported a complete blackout, a noticeable improve from the preliminary 18% of customers affected earlier within the night.By 10:50 pm, the variety of customers reporting outages had dropped to simply over 1,400.
Customer support wait occasions had been additionally affected, with calls to Optimum reporting common wait occasions of round 35 minutes. Nonetheless, some prospects reported being on maintain for over an hour with out decision.
At roughly 9:45 pm., Optimum’s official assist account, @OptimumHelp, addressed the scenario on X (previously Twitter): “We’re conscious of an outage inflicting a lack of all companies. Efforts are underway to revive companies, however an estimated time of restore is not accessible but. We admire your persistence as we work to resolve this challenge as shortly as potential.”
Moreover, round 25% of prospects reported a complete blackout, a noticeable improve from the preliminary 18% of customers affected earlier within the night.By 10:50 pm, the variety of customers reporting outages had dropped to simply over 1,400.
Customer support wait occasions had been additionally affected, with calls to Optimum reporting common wait occasions of round 35 minutes. Nonetheless, some prospects reported being on maintain for over an hour with out decision.
At roughly 9:45 pm., Optimum’s official assist account, @OptimumHelp, addressed the scenario on X (previously Twitter): “We’re conscious of an outage inflicting a lack of all companies. Efforts are underway to revive companies, however an estimated time of restore is not accessible but. We admire your persistence as we work to resolve this challenge as shortly as potential.”
The outage led to widespread frustration, with many taking to social media to specific their dissatisfaction. One X consumer posted, “My TV and web are out, and also you’re telling me it’s a 45-minute maintain AND the decision heart is closing. How about you repair my stuff?”
As of the most recent updates, Optimum continues to work on restoring full service to affected areas.