Ola CEO Bhavish Aggarwal and comic Kunal Kamra had been concerned in an heated trade on X after Kamra criticized the service state of affairs for Ola Electrical’s S1 collection EV scooters.
The argument started when Kamra posted a picture displaying numerous EV scooters at an Ola service middle, questioning the corporate’s customer support.
“Do Indian customers have a voice? Do they deserve this? Two-wheelers are many day by day wage staff’ lifeline… Anybody who has a problem with Ola Electrical, depart your story under tagging all,” Kamra wrote.
His feedback sparked a wave of responses, together with one consumer who referred to as Ola’s service “pathetic,” to which Kamra added, “Worse is the chief has no reply.”
This prompted Aggarwal to fireplace again, accusing Kamra of posting a “paid tweet.” He additionally invited Kamra to assist resolve the problems, providing to pay him greater than his “failed comedy profession” and telling him to sit down quietly if he couldn’t help.
“Because you care a lot, Kunal Kamra, come and assist us out!” Aggarwal wrote, including that Ola was engaged on increasing its service community and resolving backlogs.
Kamra responded with a problem, denying the declare that he was paid for the tweet. “Should you can show I’m paid for this tweet or the rest I’ve mentioned towards personal firms, I will delete all social media and sit quietly endlessly,” he mentioned, additionally tagging a clip from his stand-up efficiency in a bid to counter Aggarwal’s comment about his comedy profession.
Aggarwal replied, asking once more for Kamra to go to an Ola service middle to indicate his dedication, sarcastically including, “Chot lagi? Dard hua? Aaja service centre (Did it damage? Come to the service middle).”
Kamra escalated by urging Aggarwal to supply refunds to any prospects dissatisfied with their Ola EVs bought within the final 4 months. “I don’t want your cash. Individuals not with the ability to get to their office want your accountability,” Kamra mentioned.
Aggarwal maintained that Ola has “sufficient packages” for purchasers dealing with delays, telling Kamra, “Should you had been a real one, you’d have recognized.”
The trade comes at a troublesome time for Ola Electrical, as the corporate noticed its lowest month-to-month gross sales in September, promoting 23,965 autos, marking a continued decline in market share—from over 50% in April to 27% by September. Prospects have reported points with malfunctioning {hardware} and glitchy software program within the flagship S1 collection.